Middlesbrough: 01642 230 030
York: 01423 510 090

Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

Definitions

"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Barker & Stonehouse; "Website" means the website located at www.barkerandstonehouseoutlet.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Barker & Stonehouse and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact Barker & Stonehouse Outlet

Barker & Stonehouse Outlet Middlesbrough
Newport Road
Middlesbrough
TS1 5JQ
01642 230030

Barker & Stonehouse Outlet York
Unit 5
Clifton Moor Retail Park East
York
YO30 4WZ
01423 510090

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. All data is controlled and held by Barker and Stonehouse Outlet and we are fully PCI compliant.

Registration

You warrant that:

Privacy policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Your personal information may be disclosed to other businesses within Barker & Stonehouse and to reputable third parties who will help process your order. Barker & Stonehouse requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Barker & Stonehouse for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

You always have the right to revoke prior permissions and given consents at all times. You also have the right to correct, request or delete any held personal data. Please contact us at webenquiries@barkerandstonhouse.co.uk to do so.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Barker & Stonehouse as follows:

Attn:
E-Commerce Customer Services Manager
Barker & Stonehouse Outlet
1 Marsh Street
Cannon Park
Middlesborough
TS1 5JH

Our Rights

We reserve the right to:

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Cookies - Our Policy

To make full use of the online shopping and personalised features on our website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Data is also collected by the web analysis tool Google Analytics using cookies that are able to be used to generate pseudonyms for user profiles.
If you do wish to opt out of our cookies please visit this link. http://www.networkadvertising.org/managing/opt_out.asp

Purchase of Product

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The contents of  contract (order) will be stored. For safety reasons your orders data is not available via the internet. Barker and Stonehouse Outlet keep this data in confidence according to our Privacy Policy.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the our terms & conditions.

Non-acceptance of an order may be a result of one of the following:

Description of products

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. All goods must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Delivery

When will I get my furniture?

On the product page you will see whether the item is in stock, or if not you will see a delivery estimate, this is when the item will be delivered into our warehouse and once your whole order is in stock, our delivery team will contact you to arrange a delivery date.

Estimated delivery times once furniture is in stock:
North East, Yorkshire and East Midlands: USUALLY WITHIN 7 WORKING DAYS

Rest of Mainland UK: USUALLY WITHIN 7-10 WORKING DAYS

How will my item(s) be delivered?

At Barker and Stonehouse  Outlet we have our own delivery fleet of full time employees that have been trained to exacting standards to make sure that your own delivery day is pleasurable and stress free.
If you have provided your mobile number then we will send you an SMS the night before with a 2 hour window. Our drivers will also call 1 hour before arrival to make you aware they are on their way.
Furniture is placed in your chosen room and we remove all packaging.
Accessories and rugs are delivered via Parcelforce, please note that a signature is required.
Alternatively you can collect the goods from our showroom or warehouse depending on stock location.

What if the furniture doesn't fit on delivery?

It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property ensuring this information is documented in the comments box when ordering. Safe access to the room of choice must also be considered ensuring the route is clear.
Any costs incurred affecting delivery will not be the responsibility of Barker & Stonehouse i.e. door or window removal etc. Barker & Stonehouse are only responsible for delivery to your front door.

What if it has been longer than the estimated delivery time?

We would like to apologise, all delivery times given by us are approximate. We always give delivery times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.

Do you deliver outside of the UK?

We don't, but we can deliver to any UK mainland shipping port for £39 but you must arrange your own shipping.

Returns

What if I wish to cancel my order before delivery?

In Stock Orders:

If, after having placed your order for goods that are in stock and you have not viewed the product in our showroom and then have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at webenquiries@barkerandstonehouse.co.uk otherwise it is at the discretion of Barker & Stonehouse Outlet.

Special Orders:

Cancellation for any items that are ordered upon your request, that show a delivery lead time (for example - Made for you in 9 weeks) are at the discretion of Barker and Stonehouse  Outlet and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.

What if I wish to return my order?

Furniture bought from stock:

Under the Distance Selling Regulations, if you buy items from stock online or by phone and have not viewed the product in our showroom, your consumer rights entitle you to a full refund if you request one in writing within 7 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

Furniture ordered at your request:

For all specially ordered, made to measure or bespoke items (identified on the website or your email order confirmation as above - example being ‘Made for you in 9weeks’), goods cannot be returned or exchanged unless faulty.

Accessories:

For small items (delivered by mail/courier), you (the customer) are responsible for the cost and safe return to Barker and Stonehouse Outlet. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 7 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.

What if the goods are faulty?

In the unlikely event that your goods are faulty, please contact our dedicated Customer Service team on 01642 426026


This does not affect your statutory rights.

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